Privacy Policy

The following is the policy of Macnica Cytech Limited (“we”, “us” or “our”) on the collection and use of data including personal data.  This policy describes the type of information we collect, when we collect it, why we collect it, how we process and protect it and who to contact if you have any questions or comments.

• We collect and process your data when you engage with us via various channels, including this Website and customer service or support.
• If the data requested by us is not provided, we may be unable to provide products or services to you.
• The information we collect and use may include:
  • Contact details, such as name, company name, e-mail address, address and telephone number
  • Traffic data about your use of this Website and the internet
  • Interests, preferences and purchasing history
  • Transaction data, pattern and behaviour
  • Information used in relation to customer service and support
• Your data will be collected in one or more of the following instances
  • Location information of mobile devices, browser details and IP address
  • When you receive a quotation, order and/or complete a purchase
  • When you communicate with us (in relation to customer service, support, complaints etc.)
  • When you visit this Website; and
  • When you participate in our events online and/or offline

We will use your data for the following purposes or any of them:

• To process your order, deliver our products and provide our service
• To manage customer accounts and affairs
• To reply to your enquiries
• To advertise and market products and services (including in connection with direct marketing as detailed in paragraph 4 below)
• To analyze how you access and use our services including services available on our Website
• To enforce your obligations, including the collection of any amount outstanding from you
• To detect, investigate and prevent fraud and other illegal activities, to protect our rights and property and to comply with our legal or regulatory obligations
• To compile and analyze statistics for purposes relating to product development, business optimization and reporting and website usage

We may share your data with:

• Any agent, contractor, third party service provider or external parties who provides administrative, telecommunications, computer, payment, debt collection, data processing, information technology, marketing or other services to us in connection with the operation of our business
• Any person under a duty of confidentiality to us
• Any person to whom we are under an obligation to make disclosure under law and for the purpose of compliance with any regulations, guidelines or code of practice issued by any legal, regulatory, governmental, tax, law enforcement or other authorities
• Professional advisors (including our lawyers and auditors)
• Debt collection agencies or organizations
• Any of our holding company, subsidiary companies, affiliates and associated entities

• We intend to use your data in direct marketing and we require your consent (which includes an indication of no objection) for that purpose.  Please note that the following information may be used by us in direct marketing
  • your contact details (such as name, e-mail address, address and telephone number), products and other service portfolio information, transaction pattern and behaviour held by us from time to time; and
  • information relating to your use of our Website from time to time, whether through cookies or otherwise.
• The following products and services may be marketed :

     Electronic components and related services.

• If you do not wish us to use or provide your data in direct marketing, you may exercise your right to opt-out by notifying us with email to  opdept.cytech@macnica.com
  

• You have the right to
  • check whether we hold data about you and to access such data
  • require us to correct any data relating to you which is inaccurate
  • ascertain our policies and practices in relation to data and to be informed of the kind of data held by us
• In accordance with the Personal Data (Privacy) Ordinance, we may charge a reasonable fee for the processing of any data access request.
• You should send requests for access to data or correction of data or for information regarding policies and practices and kinds of data held to:-

Operation Department

Address : Suites 4001-4, 40/F AIA Kowloon Tower, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong

Telephone Number : (852) 2375 8866   

E-mail Address : opdept.cytech@macnica.com

We will take reasonable steps to prevent unauthorized access to or unauthorized alteration, disclosure or destruction of your data that we hold.  In particular :

• we review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to the systems;
• we use password protection where appropriate;
• we restrict access to data by our employees and contractors who need access to the relevant data in order for them to process it for the purposes set out herein.

However, we give no warranty against third party hacking into the data or any unauthorized access to the data by anyone.

• We will delete your data when it is no longer needed for the purposes for collecting, processing and storing your data.
• The storage of your data is to ensure proper handling of recurring customer relationships, potential complaints and warranty commitments, and to meet our obligations.

• When you visit this Website, we may use cookies to store and track your information or your actions.
• If we put cookies in place, you will be told about their use and the point of collecting data through cookies.
• We will ask for your consent before we place any cookies on your equipment. However, cookies needed to guarantee functionality and settings may be used without your consent.
• You may choose not to accept cookies by changing the settings but if you do so you may find that certain features on this Website may not be working properly.
• You can contact us to obtain more information on our policy on the use of cookies and how to delete or reject them or to revoke your consent.

This privacy policy is subject to revision from time to time.